Shipping from: UK

Return Policy

Ohana's policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately a refund or exchange cannot be offered.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

To complete your return, Ohana requires a receipt or proof of purchase.

Refund Policy
Once your return is received and inspected, you will receive an email about the receipt of your returned item as well as the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@yuty.me.

Exchanges Policy
Ohana only replaces items if they are defective or damaged. If you need to exchange it for the same item, send an email to customercare@yuty.me.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. Ohana doesn’t guarantee that they will receive your returned item.

Daily Defence Serum

Daily Defence Serum

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